Welcome to the Quay Lane Surgery Website
Quay Lane doctors' surgery in St Germans provides the highest quality healthcare to patients in the Cornwall area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.
As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.
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Quay Lane Surgery
What is a Privacy Notice?
A Privacy Notice (or ‘Fair Processing Notice’) is an explanation of what information the Practice collects on patients and how it is used. Being transparent and providing clear information to patients about how a Practice uses their personal data is an essential requirement of GDPR ( Data Protection Act 1998 ).
This can be accessed by following the Policies link at the top left of the page.
Friends & Family Test
Please tell us what you think about our surgery and the service we provide by completing the Friends and Family Test - please click on the patient survey on the right hand side of the home page in the section named 'Have your say', thank you.
Quay Lane & Downderry Surgery Patient Group
Newsletter - please follow the link below (to see previous issues follow the Patient Group Link on the right):
On-line Services - The Waiting Room
We now offer patients the use of a secure web site on the Internet to:
- Request repeat prescriptions
- Book or cancel Appointments
- View selected items from your medical record
Please follow the link on the right hand side (access to The Waiting Room on-line service) for further information on this service. You must be 16 years or over to register for this service.
Ordering Prescriptions via the Website Portal
If you do NOT wish to join 'The Waiting Room' but wish to order medication for yourself, your children or someone you care for then you can follow the prescription link at the bottom of the page. Prescriptions can be ordered by hand at both surgeries, face to face or by post. We no longer accept prescription requests over the telephone. Please allow 2 working days to collect from Quay Lane Surgery or 3 working days from the Downderry Branch Surgery.
(Site updated 03/07/2018)