The practice doctors are on duty from 08:30 until 18:00 daily Monday to Friday (excepting Bank Holidays). The surgery is open every weekday (apart from Bank Holidays) between 08:30 and 18:00 with a later opening from 18:30 to 20.45 on evening per week, to accommodate the working population. We shut every lunctime between 1.00pm and 2.00pm.
We run a full appointment system at St Germans and Downderry. To make an appointment at either St Germans or Downderry please telephone 01503 230088 (calls may be recorded)
- Appointments can be booked up to 3 months in advance for all clinics
- Appointments can be booked with your Doctor on-line up to 1 month in advance (please enquire at reception)
- On the day appointments are limited and we cannot guarantee that you will see the Doctor of your choice
It is recommended that you book in advance when possible
Appointments are normally booked at 10 minute intervals but you may have longer if you feel you will need it – please ask when you make an appointment (if you spend longer in your consultation then this can cause delays for other patients). It is recommended that you ask for a longer appointment if you have multiple problems to discuss.
We have some appointments that are bookable and also some which you can book on the day.
You can see the Doctor of your choice within 2 working days unless they are on leave. Please try and see your usual doctor whenever possible.
If your request is urgent please say so and you will be seen the same day by whichever doctor is available.
Your doctor will always try to run to time but please be patient if he is running late as it means someone has been ill enough to require extra attention.
We have trained chaperones available at the surgery. If you would like a chaperone during your consultation then please let the receptionist know at the time of booking or before your appointment.
You may also book GP appointments online. Please contact the surgery to register for this service.
The Practice provides a Minor Injury service which is run during Practice opening hours. 8.30am - 1pm & 2pm - 6pm (Monday-Friday)
IMPROVING ACCESS TO GENERAL PRACTICE
We are participating in a national incentive to offer evening and weekend appointments to make it easier for you to see a doctor, nurse or other healthcare professional at a time more convenient to you between 6.30pm – 8pm Monday to Friday and at the various hours at the weekend. The aim of the national scheme is to help people who may find it difficult to see a healthcare professional during the traditional surgery opening hours of 8.30am-6.30pm Monday to Friday.
We are working in partnership across the local area so you may not see a clinician from this practice. The clinician will have access to a summary but not your full notes so appointments are better suited to new conditions or single issue enquiries. The practice will receive a full summary of your consultation and any actions resulting from it the next morning.
Once the benefits of this service have been assessed it may result in longer opening hours being available on a more permanent basis.
Please contact us by phone for details on the locations of the clinics and how to book an evening or weekend appointment.