Noticeboard

PRESCRIPTIONS:
The cost of prescriptions is increasing by 30p from 1st April 2023 to £9.65.
The cost of prescription pre-payment certificates (PPCs) will also be increased.  See Prescriptions tab for further information about costs.
Please note that all Prescriptions are taking 5-7 working days due to high demand and delays with deliveries from drug companies.   Please do not include weekends or bank holidays.
The practice will be closed on Monday 1st, 8th and 29th May for the bank holidays.
 

Our dispensary is closed between 1pm - 3pm from Monday to Friday.

Remove labelling prior to disposal of empty medicine bottles/boxes

Identity theft can have serious and lasting consequences for victims, so it is important for individuals to take proper steps to protect themselves wherever possible. By managing your personal information carefully and understanding its importance, you can reduce the likelihood of it impacting you.

  • Remove all personal and surgery labelling from medicines packets and bottles prior to disposal
  • Shred or destroy your personal information
  • Help the environment by recycling your bottles and cardboard packets

Registering at the Practice

We are receiving a lot of enquiries to join our Practice from patients living out of our practice area. To save disappointment please use our postcode checker which is located in the New Patient section of our website, this will clearly tell you whether you reside within our area.  We do not take patients who are not in our area.  If you wish to ring the surgery to enquire then please ring after 10:00am.

Appointments can be booked by telephone (calls may be recorded), on-line or face to face.  If you cannot attend your appointment then please let us know.  Appointment text reminders are being used for those patients who provide a mobile number.  If you do not wish to receive these reminders then please inform us. 

Welcome to the Patient Participation Group (PPG)

at

Quay Lane Surgery

Who are we and what are we doing?

  • We are a group of patients dedicated to improving communication and co-operation between the practice and its patients to the benefit of both thereby fostering the highest possible standards of primary care.
  • There are two different types of membership – full and virtual. A full member attends meetings and can vote and make decisions, whilst our virtual members can send ideas and concerns by email to the Chair and can access minutes of meetings and follow other information via the practice website.
  • The PPG is not a platform for complaints or personal grievances. We welcome constructive feedback and ideas to benefit both the practice and its patients. Our members currently represent a broad spectrum of patients views with ages ranging from 27 to 85.
  • We have been supporting Quay Lane Surgery by providing assistance throughout the COVID - 19 pandemic. We continue to provide a reliable medicine delivery service for the vulnerable every Wednesday.
  • We fund medical and ancillary equipment which is not provided by the NHS, for the main and branch surgery to enhance patient care and experience.
  • The PPG Chair attends the East Cornwall PPG Umbrella meetings every month and represents patients as a Lay Member of the East Cornwall Primary Care Network. Other members of the Umbrella Group belong to the Citizens Advisory Panel (CAP), Cornwall Partnership Foundation Trust and the North East Cornwall Integrated Care Area Board.

————————————————————————————————

For more information and if you would like to join - please contact either:

Mrs Claire Croft - PPG Chair - by e-mail quaylaneppg@gmail.com or

Mrs Debbie Todd - Quay Lane Surgery’s Practice Manager - by writing to Quay Lane Surgery, Old Quay Lane, St Germans, Saltash PL12 5LH

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website