Bookings for FLU Vaccinations are now open for this Autumn!
• Aged 65 and over - automatically eligible
• Aged 64 and under - eligible at risk groups only
• Please contact the surgery if you are housebound
Please contact the surgery to book your appointment!
The cost of prescriptions is increasing by 30p from 1st April 2023 to £9.65.
The cost of prescription pre-payment certificates (PPCs) will also be increased.  See Prescriptions tab for further information about costs.
Please note that all Prescriptions are taking 5-7 working days due to high demand and delays with deliveries from drug companies.   Please do not include weekends or bank holidays.
The practice will be closed on Monday 1st, 8th and 29th May for the bank holidays.

Our dispensary is closed between 1pm - 3pm from Monday to Friday.

Remove labelling prior to disposal of empty medicine bottles/boxes

Identity theft can have serious and lasting consequences for victims, so it is important for individuals to take proper steps to protect themselves wherever possible. By managing your personal information carefully and understanding its importance, you can reduce the likelihood of it impacting you.

  • Remove all personal and surgery labelling from medicines packets and bottles prior to disposal
  • Shred or destroy your personal information
  • Help the environment by recycling your bottles and cardboard packets

Registering at the Practice

We are receiving a lot of enquiries to join our Practice from patients living out of our practice area. To save disappointment please use our postcode checker which is located in the New Patient section of our website, this will clearly tell you whether you reside within our area.  We do not take patients who are not in our area.  If you wish to ring the surgery to enquire then please ring after 10:00am.

Appointments can be booked by telephone (calls may be recorded), on-line or face to face.  If you cannot attend your appointment then please let us know.  Appointment text reminders are being used for those patients who provide a mobile number.  If you do not wish to receive these reminders then please inform us. 

Welcome to the Quay Lane Surgery Website

surgery Quay Lane doctors' surgery in St Germans provides the highest quality healthcare to patients in the Cornwall area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.

Quay Lane Surgery is part of the East Cornwall Primary Care Network which covers the Rame Peninsula, Looe, Liskeard and Saltash.   The practices that make up our PCN are:  Quay Lane Surgery, Port View Surgery, Saltash Health Centre, Old Bridge Surgery, The Rame Group, Oak Tree Surgery and Rosedean Surgery.

East Cornwall PCN

Download our practice booklet by following this link:

Practice Booklet

We are currently recruiting for a Health Care Assistant - see Job Vacancy (number 4) tab for more details.....



Patient Triage is a great way for you to contact our practice for non-urgent medical or admin requests. It is very simple to fill out so please do give it a go if you need to contact us.

Although the character count is limited on the form, please try to give as much specific and concise information as possible. We really think it is easier for most people than waiting on hold to speak to a receptionist but would love to hear your feedback.

If you do not have access to the internet or find it difficult to use a computer or smartphone you can call reception instead.



Bookings for FLU Vaccinations are now open for this Autumn!
• Aged 65 and over - automatically eligible
• Aged 64 and under - eligible at risk groups only
• Please contact the surgery if you are housebound
Many people are unaware that each GP practice has to order in its flu vaccine (at considerable cost) the year before needed. Every eligible patient who goes elsewhere for their flu jab, is unknowingly wasting the one ordered for them by their GP. The practice are unable to send them back so any unused vaccines are wasted. Practices don’t get reimbursed for all their wasted vaccines, so this money is lost. The practice had to waste a high number of vaccines last year due to patients getting vaccinated at their local pharmacy or mass vaccination centre.
To enable us to continue to provide this vital service we kindly ask that you support your local surgery!
We are unable to arrange an appointment for the Autumn Booster.  Ring 119 to book an appointment or book online via the National Booking Service.


Patient Participation Group (PPG) - Dr Simon Fullalove retirement

We are delighted to be organising the collection for Dr Fullalove’s retirement.  Many of us have special memories, so please send your stories and messages which we will be presenting to him in a special book. 

If you would like to donate to the collection - we have the following options:  


Bank transfer:

Please email me for the bank details on


By cheque: 

Pay: Quay Lane PPG  please write Collection on the back of cheques.


By cash:

Envelopes clearly marked PPG Collection and handed in to either surgery.  


For the special book of messages - these can be emailed or handed into the surgery in an envelope clearly marked PPG Collection or posted to the PPG Chair c/o Quay Lane Surgery, Old Quay Lane, St Germans, Saltash PL12 5LH


If you are housebound and would like to contribute please get in touch - we can help. 



If you’re not sure what condition you have, or how severe it is, you can use the NHS 111 symptom checker. The checker will:

  1. Answer questions about your main symptom.
  2. Help you find out when and where to get help.
  3. Arrange for you to be contacted by a nurse, if needed.

To use the checker, click here:


Homeshare Scheme

We are Supportmatch Homeshare a not-for-profit organisation, we have partnered with Cornwall Council and the Cornwall Voluntary Sector Forum (VSF) to deliver a Homeshare Scheme in Cornwall.  Supported by Kate Shields, CEO Integrated Care System and Rachel Wigglesworth, Director of Public Health.

The Scheme provides live-in support to adults by matching people who need live-in support (the ‘Householder’) with those that can give it (the ‘Homesharer’). More specifically, the Scheme involves matching someone with a spare room that would like practical support around the home and companionship with someone that needs affordable accommodation and can provide practical support and companionship for an agreed number of hours per week. 

The benefits are significant and can improve quality of life, for both the Householder and the Homesharer, through reducing loneliness and provide practical support such as cooking and helping prepare meals, basic meals, general housekeeping and provide an overnight presence for both parties (note: this arrangement does not include personal care).

Typically support and companionship is between 10-15 hours per week and the accommodation provided is very affordable, safe and secure. Both parties are vetted and safeguarding is a crucial element of this Scheme.

If you, your colleagues, residents or family/friends, as a Householder, has a spare room and want to learn more about Homeshare and the many benefits of having a Homesharer provide you with live-in companionship and support, we can help! Click on the link for further information:

Homeshare Leaflet


Hospital Waiting Lists

Anyone waiting for a hospital appointment, operation or treatment, can now access the NHS My Planned Care Patient Digital Platform [] which gives them direct access to the latest average wait time information for their trust, as well as helpful advice and support whilst they wait.Updated weekly, the site is easy-to-use and is ‘open-access’ so their carer, friends, relatives,and can NHS team can also access this information. We encourage people to look at this site where they may find the information they need before contacting their GP or hospital for an update about any elective procedures they are waiting for.As well as wait time information, the platform also includes helpful details about how to manage pain, mental health, keeping healthy and accessing financial help and other local support whilst they wait. It can also help people to prepare for their appointment/operation, including how to make a plan for their care and treatment alongside their healthcare professional.


If you are visiting #Cornwall and you or a family member need advice from a doctor, contact your own GP practice by phone or via their website.
If you need urgent advice out of hours, please contact NHS 111. Visit or call 111.


The NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet. The NHS App is available now on iOS and Android. To use it you must be aged 13 and over and registered with a GP surgery in England.

Use the NHS App to:

  • share your COVID-19 status
  • get advice about coronavirus
  • order repeat prescriptions
  • get health advice

You don’t need to be registered for online access at your surgery to order medication or view your COVID-19 vaccination status.

If you are registered with Patient Access at Quay Lane Surgery then you can also access the following functions via the App:

  • book appointments
  • view your health record
  • register your organ donation decision
  • find out how the NHS uses your data

For help registering with the App - click on the link below:

Getting Started with the NHS App

Keeping your data secure

After you download the app, you will need to set up an NHS login and prove who you are. The app then securely connects to information from your GP surgery.

If your device supports fingerprint detection or facial recognition, you can use it to log in to the NHS App each time, instead of using a password and security code.

Follow the link below for guidance on how to download the App:




See a GP by video with LIVI

This practice now offers a video GP service – LIVI – to all our patients.  You can get medical advice, prescriptions and referrals by video, with appointments available on the same day, even at weekends.  They link in directly with your medical records at the surgery.

Appointments can be booked either via the surgery reception team or directly via the App.   Confirmation of your appointment and a link to sign up to the service will be sent to you when you book your appointment. 

Get the LIVI app here:

They are available to book appointments at the evenings and weekends and on Christmas Day, Boxing Day and New Years Day.  

We are delighted to be able to let you know that the patients of Quay Lane Surgery are currently able to use LIVI from 6.30pm until 8pm Monday to Friday and from 8am - 8pm every Saturday.

It's free to use and has both bookable and drop-in GP Video appointments available.

Please note that the LIVI GPs are not GPs from Quay Lane Surgery.


Please note that all Prescriptions are taking 5-7 working days due to high demand and problems with deliveries from drug companies.   Please do not include weekends or bank holidays.


(Site updated 28/11/2023)
Order your repeat medicationsCancel your appointmentAccess Appointment System
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website