Noticeboard

PRESCRIPTIONS:
The cost of prescriptions is increasing by 30p from 1st April 2023 to £9.65.
The cost of prescription pre-payment certificates (PPCs) will also be increased.  See Prescriptions tab for further information about costs.
Please note that all Prescriptions are taking 5-7 working days due to high demand and delays with deliveries from drug companies.   Please do not include weekends or bank holidays.
The practice will be closed on Monday 1st, 8th and 29th May for the bank holidays.
 

Our dispensary is closed between 1pm - 3pm from Monday to Friday.

Remove labelling prior to disposal of empty medicine bottles/boxes

Identity theft can have serious and lasting consequences for victims, so it is important for individuals to take proper steps to protect themselves wherever possible. By managing your personal information carefully and understanding its importance, you can reduce the likelihood of it impacting you.

  • Remove all personal and surgery labelling from medicines packets and bottles prior to disposal
  • Shred or destroy your personal information
  • Help the environment by recycling your bottles and cardboard packets

Registering at the Practice

We are receiving a lot of enquiries to join our Practice from patients living out of our practice area. To save disappointment please use our postcode checker which is located in the New Patient section of our website, this will clearly tell you whether you reside within our area.  We do not take patients who are not in our area.  If you wish to ring the surgery to enquire then please ring after 10:00am.

Appointments can be booked by telephone (calls may be recorded), on-line or face to face.  If you cannot attend your appointment then please let us know.  Appointment text reminders are being used for those patients who provide a mobile number.  If you do not wish to receive these reminders then please inform us. 

Complaints

pad_and_penWe make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. Simply contact the Practice Manager, who will set all the necessary wheels in motion. Further written information is available on the complaints procedure from reception.

We are continually striving to improve our service, so please fill in our patient survey or leave some feedback on our contact page.

Download our Practice Complaints Leaflet below.  It contains useful information and contact details if you wish to make a complaint:

Complaint Leaflet

Compliments and complaints about NHS Cornwall and Isles of Scilly Integrated Care Board (ICB)

If you contact our chief executive officer with concerns about NHS Cornwall and Isles of Scilly ICB, your complaint will be passed to the complaints team. The team will contact you to discuss your concerns and determine the way forward. The complaints manager will ensure the chief executive officer is updated regarding your case.

If your case is about another NHS provider then the team will ask for your consent to send it to them for investigation or response. This is because it is their right and responsibility to investigate and respond to concerns about their services. Information about how to contact some of our local providers can be found further down on this page.

Compliments and complaints about GPs, dentists, pharmacists and opticians

GPs, dentists, pharmacists and opticians are independent contractors and the law requires them to have their own complaints procedures. You should direct your complaint to them. However, if you have concerns about doing so, please contact NHS England.

From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner is changing.  

By primary care services we mean GPs, dentists, opticians or pharmacy services. 

There are two ways you can make a complaint: 

  • You can complain to the healthcare provider: this is the organisation where you received the NHS service, for example a GP surgery or dental surgery.   
  • You can complain to the commissioner of the service: this is the organisation that paid for the service or care you received. 

After 1 July 2023 if you want to make a complaint about primary care services to the commissioner you will now contact Cornwall and Isles of Scilly integrated care board instead of NHS England. 

You can do this by: 

Telephone: 01726 627975

E-mail: Ciosicb.complaints@nhs.net

Writing to us at: NHS Cornwall and Isles of Scilly, Part 2S, Chy Trevail, Beacon Technology Park, Dunmere Road, Bodmin, PL31 2FR  

If you want to make a complaint directly to the provider of the primary care service, you still can – that does not change on the 1 July 2023. 

Members of the public with ongoing complaints received on/after 1 July 2022 will receive a letter from NHS England informing them that the ICB is now handling their complaint with confirmation of their case handler. 

Members of the public with any ongoing complaints received before 1 July 2022 will receive a letter from NHS England informing them that their complaint is being retained by NHS England with confirmation of their case handler. 

Compliments and complaints about other local organisations

For complaints about other organisations, please contact the organisations direct.

Cornwall 111 (out of hours care)

 

Cornwall Council (adult social care)

 

Cornwall Council (children, schools and families)

 

Cornwall Partnership NHS Foundation Trust

 

Royal Cornwall Hospitals NHS Trust

 

South Western Ambulance Service NHS Foundation Trust

 

University Hospitals Plymouth NHS Trust

 

 
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