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From 1 April 2017, the NHS prescription charge will increase by 20p from £8.40 to £8.60 for each quantity of a drug or appliance.  PCC charges remain the same.

Patients who fail to cancel their appointment or do not turn up for their appointment has a detrimental affect on waiting times.  Please remember to let the staff know if you no longer need your appointment so that they can offer than time to another patient.

We are receiving a lot of inquiries to join our Practice from patients living out of our practice area. To save disappointment please use our postcode checker which is located in the New Patient section of our website, this will clearly tell you whether you reside within our area.  We do not take patients who are not in our area.  If you wish to ring the surgery to enquire then please ring after 10:00am.

Appointments can be booked up to three months in advance.  Please be aware if you book on the day then we cannot guarantee that you can see the GP/Nurse of your choice.   

Appointments can be booked by telephone (calls may be recorded), on-line or face to face.  If you cannot attend your appointment then please let us know.  Appointment text reminders are being used for those patients who provide a mobile number.  If you do not wish to receive these reminders then please inform us. 

Welcome to the Quay Lane Surgery Website

surgery Quay Lane doctors' surgery in St Germans provides the highest quality healthcare to patients in the Cornwall area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.

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We are currently recruiting for a Practice Nurse - follow the link on the right for further information ....... 

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Friends & Family Test

Please tell us what you think about our surgery and the service we provide by completing the Friends and Family Test - please click on the patient survey on the right hand side of the home page in the section named 'Have your say', thank you.

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Important Patient Survey

The Prime Minister is pressing ahead with plans ordering GPs to offer appointments from 8am until 8pm seven days a week. It is proposed that 30% of practices will be offering this service by April 2018 and 100% by April 2019. The urgent Out of Hours Service (111) will run alongside this service and will still be available for urgent appointments/visits. Whilst there are many barriers the two main problems are:

  1. There simply aren’t enough GPs to extend the 5 day a week service to 7 days a week and

  2. All practices within East Cornwall, including Quay Lane Surgery, are practically unable to stretch their current resources to offer this service individually to their patients.

At Quay Lane Surgery we felt it important enough to gain the views of our patients and kindly ask that you answer the following questions; the information collected will be used to influence the locality in the decision making process - follow the link below:

7 day working patient questionnaire

Over the last few years practices across England have been encouraged to form Patient Participation Groups (PPGs) aimed at developing a partnership with patients. At Quay Lane a small group of patients have formed a PPG, and they meet together every two months. They work together to support the work of the surgery - fundraising to buy equipment and communicating seasonal and topical health matters out via our PPG newsletter.  Their main aim is to represent the views of the patients.  Please complete the questionnaire following the link below:

PPG Questionnaire


Quay Lane & Downderry Surgery Patient Group

Newsletter - please follow the link below (to see previous issues follow the Patient Group Link on the right):

Autumn Newsletter 2017


On-line Services - The Waiting Room

We now offer patients the use of a secure web site on the Internet to:

  • Request repeat prescriptions
  • Book or cancel Appointments
  • View selected items from your medical record

Please follow the link on the right hand side (access to The Waiting Room on-line service) for further information on this service.  You must be 16 years or over to register for this service.

Ordering Prescriptions via the Website Portal

If you do NOT wish to join 'The Waiting Room' but wish to order medication for yourself, your children or someone you care for then you can follow the prescription link at the bottom of the page. Prescriptions can be ordered by hand at both surgeries, face to face or by post.  We no longer accept prescription requests over the telephone.  Please allow 2 working days to collect from Quay Lane Surgery or 3 working days from the Downderry Branch Surgery.

CQC Report

(Site updated 02/01/2018)
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