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Christmas and New Year Opening

The surgery is closed on Christmas Day, Boxing Day and New Years Day. We will be open for our usual surgery hours outside of this time (see opening hours).The extended hours surgery for Christmas week has been moved to Wednesday 19th December as it was due to fall on a bank holiday when we are closed. Please ring the surgery if you have any queries about opening hours over the Christmas and New Year period.

From 1 April 2018, the NHS prescription charge will increase by 20p from £8.60 to £8.80 for each quantity of a drug or appliance.  PCC charges remain the same.

Patients who fail to cancel their appointment or do not turn up for their appointment has a detrimental affect on waiting times.  Please remember to let the staff know if you no longer need your appointment so that they can offer than time to another patient.

We are receiving a lot of inquiries to join our Practice from patients living out of our practice area. To save disappointment please use our postcode checker which is located in the New Patient section of our website, this will clearly tell you whether you reside within our area.  We do not take patients who are not in our area.  If you wish to ring the surgery to enquire then please ring after 10:00am.

Appointments can be booked up to three months in advance.  Please be aware if you book on the day then we cannot guarantee that you can see the GP/Nurse of your choice.   

Appointments can be booked by telephone (calls may be recorded), on-line or face to face.  If you cannot attend your appointment then please let us know.  Appointment text reminders are being used for those patients who provide a mobile number.  If you do not wish to receive these reminders then please inform us. 

We would like to welcome our new Practice Nurse Claire May to the team, she joined us on Monday 23rd July having recently moved to the area.  She will be working at both the main and branch surgery offering appointments throughout the week.  We are happy to announce that Nurse Celia will continue to work at Quay Lane Surgery as our Chronic Disease Nurse - she will be offering appointments to our patients with Diabetes and COPD.

Remove labelling prior to disposal of empty medicine bottles/boxes

Identity theft can have serious and lasting consequences for victims, so it is important for individuals to take proper steps to protect themselves wherever possible. By managing your personal information carefully and understanding its importance, you can reduce the likelihood of it impacting you.

  • Remove all personal and surgery labelling from medicines packets and bottles prior to disposal
  • Shred or destroy your personal information
  • Help the environment by recycling your bottles and cardboard packets

Welcome to the Quay Lane Surgery Website

surgery Quay Lane doctors' surgery in St Germans provides the highest quality healthcare to patients in the Cornwall area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.

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We are not currently recruiting .......  

econsult

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Improving Access to General Practice

We are participating in a national incentive to offer evening and weekend appointments to make it easier for you to see a doctor, nurse or other healthcare professional at a time more convenient to you between 6.30pm – 8pm Monday to Friday and at the various hours at the weekend. See opening hours by following the appointments tab at the top left of the page for further information about this scheme.

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Quay Lane Surgery

Privacy Notice

What is a Privacy Notice?

A Privacy Notice (or ‘Fair Processing Notice’) is an explanation of what information the Practice collects on patients and how it is used. Being transparent and providing clear information to patients about how a Practice uses their personal data is an essential requirement of GDPR ( Data Protection Act 1998 ). 

This can be accessed by following the Policies link at the top left of the page.

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Friends & Family Test

Please tell us what you think about our surgery and the service we provide by completing the Friends and Family Test - please click on the patient survey on the right hand side of the home page in the section named 'Have your say', thank you.

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VISITORS (temporary patients)

If you are staying in our area, need to be seen and cannot wait to see your own GP then please contact the surgery.  All appointments have to be pre-booked - we do not offer a walk-in facility.  We are only able to see visitors who are staying within our catchment area.  See postcode checker in the new patients link which is located at the top left hand side of the main page if you are unsure and need to check.


Quay Lane & Downderry Surgery Patient Group

Newsletter - please follow the link below (to see previous issues follow the Patient Group Link on the right):

Autumn Newsletter 2018


On-line Services - The Waiting Room

We now offer patients the use of a secure web site on the Internet to:

  • Request repeat prescriptions
  • Book or cancel Appointments
  • View selected items from your medical record

Please follow the link on the right hand side (access to The Waiting Room on-line service) for further information on this service.  You must be 16 years or over to register for this service.

Ordering Prescriptions via the Website Portal

If you do NOT wish to join 'The Waiting Room' but wish to order medication for yourself, your children or someone you care for then you can follow the prescription link at the bottom of the page. Prescriptions can be ordered by hand at both surgeries, face to face or by post.  We no longer accept prescription requests over the telephone.  Please allow 2 working days to collect from Quay Lane Surgery or 3 working days from the Downderry Branch Surgery.

CQC Report

(Site updated 12/12/2018)
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