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We now have a credit card machine for payment of prescriptions.   We can put through payments over the telephone from Downderry Surgery with patients permission.

Prescriptions from the 1.4.15 will go up by 15p to £8.20.  PPC charges have remained the same.

Appointment text reminders are now being used.  Please can you contact reception and provide your mobile telephone number.If you do not wish to receive these reminders then please inform us. 

We now offer on-line appointments with your Doctor.  Please contact the surgery to register for this service.

We would like to welcome Dr Clair Ashford, Salaried GP to the team.  Dr Ashford holds clinics at Quay Lane Surgery on a Tuesday afternoon and all day Friday.

Welcome to the Quay Lane Surgery Website

surgery Quay Lane doctors' surgery in St Germans provides the highest quality healthcare to patients in the Cornwall area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.

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We are not currently recruiting ...

Friends & Family Test

Please tell us what you think about our surgery and the service we provide by completing the Friends and Family Test - please click on the patient survey on the right hand side of the home page in the section named 'Have your say', thank you.


NHS Fact sheets for Non-English speakers CLICK HERE


Book Appointments and order Repeat Medication On-lineInternet

Getting to the surgery can often be difficult or time consuming, so being able to book an appointment with your Doctor or order your medication on-line alleviates these issues. 

'The Waiting Room' links in directly with the practice IT system and your medical record.  Registering with 'The Waiting Room' is easy - all you need is your own unique e-mail address.  Complete and return a consent form to the surgery in person with a form of identity.  Download a consent form by clicking on this link: On-Line Registration Consent Form

Online Prescriptions

Patients who have registered an email address with the practice, should have received an email from, please follow the link in the email to activate your account. More information on the new repeat prescription process can be found on the prescriptions page.

If you have registered with the new system, The Waiting Room then please click here to follow the link  

Otherwise please order using the existing system however please be advised this system will cease operation in the near future.  Please click here to order your prescription using the existing method. Alternatively follow the link for prescriptions below.

Online Appointments

If you have registered with the new system, The Waiting Room then follows the links below for booking an appointment and cancelling an appointment.




(Site updated 30/03/2015)
Order your repeat medicationsCancel your appointmentAccess Appointment System
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