Welcome to the Quay Lane Surgery Website
Quay Lane doctors' surgery in St Germans provides the highest quality healthcare to patients in the Cornwall area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.
As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.
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We are currently recruiting for a Practice Nurse - follow the link on the right for further information .......
Friends & Family Test
Please tell us what you think about our surgery and the service we provide by completing the Friends and Family Test - please click on the patient survey on the right hand side of the home page in the section named 'Have your say', thank you.
Important Patient Survey
The Prime Minister is pressing ahead with plans ordering GPs to offer appointments from 8am until 8pm seven days a week. It is proposed that 30% of practices will be offering this service by April 2018 and 100% by April 2019. The urgent Out of Hours Service (111) will run alongside this service and will still be available for urgent appointments/visits. Whilst there are many barriers the two main problems are:
There simply aren’t enough GPs to extend the 5 day a week service to 7 days a week and
All practices within East Cornwall, including Quay Lane Surgery, are practically unable to stretch their current resources to offer this service individually to their patients.
At Quay Lane Surgery we felt it important enough to gain the views of our patients and kindly ask that you answer the following questions; the information collected will be used to influence the locality in the decision making process - follow the link below:
7 day working patient questionnaire
Over the last few years practices across England have been encouraged to form Patient Participation Groups (PPGs) aimed at developing a partnership with patients. At Quay Lane a small group of patients have formed a PPG, and they meet together every two months. They work together to support the work of the surgery - fundraising to buy equipment and communicating seasonal and topical health matters out via our PPG newsletter. Their main aim is to represent the views of the patients. Please complete the questionnaire following the link below:
Quay Lane & Downderry Surgery Patient Group
Newsletter - please follow the link below (to see previous issues follow the Patient Group Link on the right):
On-line Services - The Waiting Room
We now offer patients the use of a secure web site on the Internet to:
- Request repeat prescriptions
- Book or cancel Appointments
- View selected items from your medical record
Please follow the link on the right hand side (access to The Waiting Room on-line service) for further information on this service. You must be 16 years or over to register for this service.
Ordering Prescriptions via the Website Portal
If you do NOT wish to join 'The Waiting Room' but wish to order medication for yourself, your children or someone you care for then you can follow the prescription link at the bottom of the page. Prescriptions can be ordered by hand at both surgeries, face to face or by post. We no longer accept prescription requests over the telephone. Please allow 2 working days to collect from Quay Lane Surgery or 3 working days from the Downderry Branch Surgery.
(Site updated 02/01/2018)