Noticeboard

Our dispensary is closed between 1pm - 3pm from Monday to Friday.

NHS Prescription Charges

The NHS prescription charge, in England, will increase to £9.35 per prescription item from 1st April 2021. The price of a three-month prepayment certificate (PPC) will become £30.25 (an increase of 60 pence) and a 12-month PPC will be £108.10 (an increase of £2.20)

Patients who fail to cancel their appointment or do not turn up for their appointment has a detrimental affect on waiting times.  Please remember to let the staff know if you no longer need your appointment so that they can offer than time to another patient.

We are receiving a lot of enquiries to join our Practice from patients living out of our practice area. To save disappointment please use our postcode checker which is located in the New Patient section of our website, this will clearly tell you whether you reside within our area.  We do not take patients who are not in our area.  If you wish to ring the surgery to enquire then please ring after 10:00am.

Appointments can be booked by telephone (calls may be recorded), on-line or face to face.  If you cannot attend your appointment then please let us know.  Appointment text reminders are being used for those patients who provide a mobile number.  If you do not wish to receive these reminders then please inform us. 

Remove labelling prior to disposal of empty medicine bottles/boxes

Identity theft can have serious and lasting consequences for victims, so it is important for individuals to take proper steps to protect themselves wherever possible. By managing your personal information carefully and understanding its importance, you can reduce the likelihood of it impacting you.

  • Remove all personal and surgery labelling from medicines packets and bottles prior to disposal
  • Shred or destroy your personal information
  • Help the environment by recycling your bottles and cardboard packets

We would like to welcome Dr Emma Knight, Salaried GP to the practice team.  She will be working on a Wednesday morning and all day Friday at the main surgery in St. Germans. 

Welcome to the Quay Lane Surgery Website

surgery Quay Lane doctors' surgery in St Germans provides the highest quality healthcare to patients in the Cornwall area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.

Quay Lane Surgery is part of the East Cornwall Primary Care Network which covers the Rame Peninsula, Looe, Liskeard and Saltash.   The practices that make up our PCN are:  Quay Lane Surgery, Port View Surgery, Saltash Health Centre, Old Bridge Surgery, The Rame Group, Oak Tree Surgery and Rosedean Surgery.

East Cornwall PCN

IMPORTANT PRACTICE NEWS!!

We would like to welcome Dr Emma Knight, Salaried GP to the practice team.  She will be working on a Wednesday morning and all day Friday at the main surgery in St. Germans. 

We are not currently recruiting

E-Consult

This service is available to use Monday to Friday:

Consult online

NATIONAL DATA OPT-OUT

Patient data is used every day to improve healthcare services through planning and research in England, helping to find better treatments and improve patient care. It helps to decide what new health and care services are required in a local area, informs clinical guidance and policy, and supports researching and developing cures for serious illnesses, such as heart disease, diabetes, and cancer. GP data collected as part of the COVID response is being used by the University of Oxford Recovery trial, which is looking to find ways to improve the treatment for people with COVID-19.

The NHS collects confidential patient information from:

  • all NHS organisations, trusts and local authorities (including GP surgeries)
  • private organisations, such as private hospitals providing NHS funded care

Research bodies and organisations can request access to this information. This includes:

  • university researchers
  • hospital researchers
  • medical royal colleges
  • pharmaceutical companies researching new treatments

How can patients opt out?

There are two types of opt-out for patients:

Type 1 opt-out           This is done at practice level, on receipt of a signed opt out form, by coding patients records (this prevents data from being shared with NHS Digital).  Follow the link below for an opt-out form:

Type 1 Opt Out Form

Type 2 opt-out           This is done by patients directly with NHS Digital (online, telephone or letter).  This prevents NHS Digital from sharing identifiable patient data for planning and research.  Follow the link below under 'your choice':

Your NHS Data Matters

Patients individual care will not be affected if opting out of the above.

Online:         https://www.nhs.uk/your-nhs-data-matters/

Telephone:   0300 303 5678 – Monday to Friday, 9am to 5pm  (excluding bank holidays)

Post:             National Data Opt Out Contact Centre, NHS Digital, HM Government, 7 and 8 Wellington Place, Leeds. LS1 4AP

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ARE YOU ON HOLIDAY IN CORNWALL?

If you are visiting #Cornwall and you or a family member need advice from a doctor, contact your own GP practice by phone or via their website.
If you need urgent advice out of hours, please contact NHS 111. Visit 111.nhs.uk or call 111.

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COVID Vaccination Status for Travelling
From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from: 
  • the NHS App which you can download from app stores 

It may take more than a week for your identity to be checked and verified so you can use this service.

If you cannot access this online service, and you have had 2 vaccines, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel abroad in the near future and have had your second dose more than 5 working days ago. It may take 7 working days for the letter to arrive.

This practice is not able to provide you with a letter that shows your COVID-19 vaccination status.

When you're planning your travel, check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is time to get  proof of your vaccination status before you leave.

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COVID Vaccinations
Quay Lane Surgery have completed the vaccination programme for patients in Priority Groups 1 - 9. 
Patients can book an appointment for a COVID vaccination by ringing 119 or online: https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination/

Like many businesses across the UK, we are closely monitoring the Coronavirus (COVID-19) outbreak and following the advice provided by UK health authorities.

Follow the link on the right under further information named COVID-19 Coronavirus for further information.

***** YOUR GP SURGERY IS OPEN*****

 
Please call us for advice in the usual way; we are open for non COVID enquiries.  Although we may not see you in the practice we are happy to help via telephone or video link (you must have a smartphone).

We ask that you do not attend the surgery unless you are collecting medication or have been advised to do so by a receptionist or health care professional.  Patients must attend appointments on their own unless it is a child or vulnerable person (one carer can attend with them).

If you would like to book a video consultation with a GP then please let the receptionist know.  You will receive a link via text from the surgery prior to your appointment.


Quay Lane Surgery Active Signposting

Active Signposting

In January 2019 we introduced active signposting to Quay Lane Surgery.

This new process sees the Receptionist asking more questions of patients at the point of booking appointments to enable them to make the most appropriate appointment with the right member of clinical staff depending on the patient’s condition.

It is important for patients to understand that they are not being nosy and the information being asked for is very much in their best interests and to ensure they receive the most appropriate and efficient service possible.

To read more about our signposting service then please click here

 


 

See a GP by video with LIVI


This practice now offers a video GP service – LIVI – to all our patients. To access the service simply download LIVI from the App store (iphone) or Google Play (Android), and sign up. You can get medical advice, prescriptions and referrals by video, with appointments available on the same day, even at weekends.  They link in directly with your medical records at the surgery.


Get the LIVI app here:  https://bit.ly/2KySedD

They are available evenings and weekends and on Christmas Day, Boxing Day and New Years Day.

We are delighted to be able to let you know that the patients of Quay Lane Surgery are currently able to use LIVI from 7am until 10pm at night and also at the weekend from 8am until 4pm. It's free to use and has both bookable and drop-in GP Video appointments available.

Please note that the LIVI GPs are not GPs from Quay Lane Surgery.


Quay Lane Surgery

Privacy Notice

What is a Privacy Notice?

A Privacy Notice (or ‘Fair Processing Notice’) is an explanation of what information the Practice collects on patients and how it is used. Being transparent and providing clear information to patients about how a Practice uses their personal data is an essential requirement of GDPR ( Data Protection Act 1998 ). 

This can be accessed by following the Policies link at the top left of the page.



Quay Lane & Downderry Surgery Newsletter

Newsletter - please follow the link below (to see previous issues follow the Latest News Link on the right):

Summer-Autumn Newsletter


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Find my NHS number

A new service is now live to help find your NHS number. This service is for anyone living in England who has forgotten or does not know their NHS number. You can also use this service on behalf of someone else where the name, date of birth and registered home postcode is known. You can opt for the number to be sent to you by text, email or letter.

Find my NHS Number

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PRESCRIPTIONS

Please note that all Prescriptions are taking 5 working days due to high demand and problems with deliveries from drug companies.   Please do not include weekends.

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(Site updated 09/06/2021)
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