Noticeboard

From 1 April 2019, the NHS prescription charge will increase by 20p from £8.80 to £9.00 for each quantity of a drug or appliance. PCC charges remain the same.

Patients who fail to cancel their appointment or do not turn up for their appointment has a detrimental affect on waiting times. Please remember to let the staff know if you no longer need your appointment so that they can offer than time to another patient.

We are receiving a lot of inquiries to join our Practice from patients living out of our practice area. To save disappointment please use our postcode checker which is located in the New Patient section of our website, this will clearly tell you whether you reside within our area. We do not take patients who are not in our area. If you wish to ring the surgery to enquire then please ring after 10:00am.

Appointments can be booked up to three months in advance. Please be aware if you book on the day then we cannot guarantee that you can see the GP/Nurse of your choice.

Appointments can be booked by telephone (calls may be recorded), on-line or face to face. If you cannot attend your appointment then please let us know. Appointment text reminders are being used for those patients who provide a mobile number. If you do not wish to receive these reminders then please inform us.

Remove labelling prior to disposal of empty medicine bottles/boxes

Identity theft can have serious and lasting consequences for victims, so it is important for individuals to take proper steps to protect themselves wherever possible. By managing your personal information carefully and understanding its importance, you can reduce the likelihood of it impacting you.

Remove all personal and surgery labelling from medicines packets and bottles prior to disposal
Shred or destroy your personal information
Help the environment by recycling your bottles and cardboard packets

Evening Surgeries - do you struggle to get to the surgery?

Sister Claire May will now be holding an evening clinic on a Monday every six weeks. Please ask for an appointment in this clinic if you struggle to get to the surgery during the day time.

The Doctors also offer weekly evening surgeries on a rota system. You can have a face to face appointment or a telephone consultation.

Welcome to the Quay Lane Surgery Website

surgery Quay Lane doctors' surgery in St Germans provides the highest quality healthcare to patients in the Cornwall area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.

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We are not currently recruiting .....

CORONOVIRUS UPDATE: SEE LINK BELOW

CORONAVIRUS - IMPORTANT INFORMATION FOR PATIENTS

Active Signposting

In January 2019 we introduced active signposting to Quay Lane Surgery.

This new process sees the Receptionist asking more questions of patients at the point of booking appointments to enable them to make the most appropriate appointment with the right member of clinical staff depending on the patient’s condition.

It is important for patients to understand that they are not being nosy and the information being asked for is very much in their best interests and to ensure they receive the most appropriate and efficient service possible.

To read more about our signposting service then please click here

See a GP by video with LIVI

This practice now offers a video GP service – LIVI – to all our patients. To access the service simply download LIVI from the App store (iphone) or Google Play (Android), and sign up. You can get medical advice, prescriptions and referrals by video, with appointments available on the same day, even at weekends.

Get the LIVI app here: https://bit.ly/2KySedD

They are available evenings and weekends.

GPs are available via LIVI on Christmas Day, Boxing Day and New Years Day

Quay Lane Surgery

Privacy Notice

What is a Privacy Notice?

A Privacy Notice (or ‘Fair Processing Notice’) is an explanation of what information the Practice collects on patients and how it is used. Being transparent and providing clear information to patients about how a Practice uses their personal data is an essential requirement of GDPR ( Data Protection Act 1998 ).

This can be accessed by following the Policies link at the top left of the page.

VISITORS (temporary patients)

If you are staying in our area, need to be seen and cannot wait to see your own GP then please contact the surgery. All appointments have to be pre-booked - we do not offer a walk-in facility. We are only able to see visitors who are staying within our catchment area. See postcode checker in the new patients link which is located at the top left hand side of the main page if you are unsure and need to check.