Our dispensary is closed between 1pm - 3pm from Monday to Friday.

NHS Prescription Charges

The NHS prescription charge, in England, will increase to £9.35 per prescription item from 1st April 2021. The price of a three-month prepayment certificate (PPC) will become £30.25 (an increase of 60 pence) and a 12-month PPC will be £108.10 (an increase of £2.20)

Patients who fail to cancel their appointment or do not turn up for their appointment has a detrimental affect on waiting times.  Please remember to let the staff know if you no longer need your appointment so that they can offer than time to another patient.

We are receiving a lot of enquiries to join our Practice from patients living out of our practice area. To save disappointment please use our postcode checker which is located in the New Patient section of our website, this will clearly tell you whether you reside within our area.  We do not take patients who are not in our area.  If you wish to ring the surgery to enquire then please ring after 10:00am.

Appointments can be booked by telephone (calls may be recorded), on-line or face to face.  If you cannot attend your appointment then please let us know.  Appointment text reminders are being used for those patients who provide a mobile number.  If you do not wish to receive these reminders then please inform us. 

Remove labelling prior to disposal of empty medicine bottles/boxes

Identity theft can have serious and lasting consequences for victims, so it is important for individuals to take proper steps to protect themselves wherever possible. By managing your personal information carefully and understanding its importance, you can reduce the likelihood of it impacting you.

  • Remove all personal and surgery labelling from medicines packets and bottles prior to disposal
  • Shred or destroy your personal information
  • Help the environment by recycling your bottles and cardboard packets

Welcome to the Quay Lane Surgery Website

surgery Quay Lane doctors' surgery in St Germans provides the highest quality healthcare to patients in the Cornwall area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.

Quay Lane Surgery is part of the East Cornwall Primary Care Network which covers the Rame Peninsula, Looe, Liskeard and Saltash.   The practices that make up our PCN are:  Quay Lane Surgery, Port View Surgery, Saltash Health Centre, Old Bridge Surgery, The Rame Group, Oak Tree Surgery and Rosedean Surgery.

East Cornwall PCN

We are currently recruiting for a GP (salaried with view to partnership) & Diabetic/Respiratory Nurse see Job vacancies for further information (number 4 under further information)

Dr Penny Thomson is retiring

Penny has worked at Quay Lane Surgery as a Partner for 20 years. She has looked after and cared for many patients in our locality, sharing the joy of bringing new life into the world with new parents and holding the hands of families as they said goodbye to their loved ones.  She will be finishing her working life as a GP on 28th April 2022, whilst we will be very sorry to see her go I feel sure you would like to join us in wishing her well for the future in her retirement.

If you would like to send a good luck message to Penny or make a donation towards a gift then please contact our PPG – see details below or enquire at the surgery, thank you.

Patient Participation Group (PPG)                                 

We are delighted to be organising the collection for Dr Thomson’s retirement.  Many patients will have special memories and we welcome your stories and messages so that we can collate and present them with a gift on your behalf.  If you would like to donate to the collection we have the following options:

(Online) by bank transfer:  Please email for the details.

By cheque:  Payable to Quay Lane Surgery PPG with Dr Thomson written on the back of the cheque.

By cash: Envelopes marked PPG Dr Thomson’s collection and can be left at either of the surgeries.  Messages and stories can be either emailed to or alternatively posted to the PPG c/o Quay Lane Surgery, Old Quay Lane, St Germans, Saltash PL12 5LH.  If you are housebound and would like to contribute - please get in touch - we can help.

Claire Croft, PPG Chair


This service is available to use Monday to Friday and will be closed/unavailable at the following times:

Weekday: Monday to Thursday - 8.30 pm to 6.30am

Weekend: Friday 8.30pm to Mon 6.30am

Consult online

Hospital Waiting Lists

My Health Devon is a website that provides information to patients about waiting lists. If you have been referred by your GP and are on a waiting list for an appointment and /or treatment at a hospital in Devon then this is the site for you. The COVID-19 pandemic has placed significant pressures on NHS services and exacerbated the already long waiting lists.

Patients who are currently on a waiting list can complete a survey to help the NHS understand whether you still wish to go ahead with your planned procedure and what support might be useful while you wait for surgery. This is being asked because, we understand that circumstances change, and you may no longer need or want your surgery.

My Health Devon Waiting List Application Form (Survey)


COVID BOOSTERS (11/01/2022)

If you are elgigible for a booster then please book your appointment via the national portal by following the link below:



Appointments are now being made for both the over 65 and eligible under 65 flu vaccination age groups.  Please contact the surgery if you have not already booked your appointment.



If you are visiting #Cornwall and you or a family member need advice from a doctor, contact your own GP practice by phone or via their website.
If you need urgent advice out of hours, please contact NHS 111. Visit or call 111.

What Restrictions will look like at Quay Lane Surgery after 19th July 2021

For the time being there will be no changes here at the practice.  Patients coming to the surgery will still need to wear a mask, use the hand sanitiser and socially distance.  Our staff will continue to wear appropriate PPE.

We have made this decision as often patients coming to the surgery are sick, vulnerable and maybe unvaccinated due to medical reasons, so we feel that these precautions will help to protect everyone.   We also need to minimise the number of our staff catching Covid so we can keep a functioning service, so for this reason alone these measures are vital.  Our doors are open but we will still limit the number of patients that can be in the surgery at any one time.

Our consultations will continue, these might be offered as a telephone, face to face or video.  It is worth noting that we are consulting with much higher numbers of patients than we ever did before the pandemic so you may have to wait longer for your routine appointment.  For this reason we are encouraging patients to download the LIVI app so that they can consult a GP online (see practice website or enquire at reception for details).

We hope you will understand why we need to continue with these measures and keep the surgery as safe for everyone as we can.  We have all come so far in trying to minimise the impact of Covid, let’s continue to stay safe together. 

Thank you for your understanding.

COVID Vaccination Status for Travelling
From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from: 
  • the NHS App which you can download from app stores 

It may take more than a week for your identity to be checked and verified so you can use this service.

If you cannot access this online service, and you have had 2 vaccines, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel abroad in the near future and have had your second dose more than 5 working days ago. It may take 7 working days for the letter to arrive.

This practice is not able to provide you with a letter that shows your COVID-19 vaccination status.

When you're planning your travel, check the latest information on demonstrating your COVID-19 status when travelling abroad on the website. Make sure there is time to get  proof of your vaccination status before you leave.



The NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet. The NHS App is available now on iOS and Android. To use it you must be aged 18 and over and registered with a GP surgery in England.

Use the NHS App to:

  • share your COVID-19 status
  • get advice about coronavirus
  • order repeat prescriptions
  • get health advice

You don’t need to be registered for online access at your surgery to order medication or view your COVID-19 vaccination status.

If you are registered with Patient Access at Quay Lane Surgery then you can also access the following functions via the App:

  • book appointments
  • view your health record
  • register your organ donation decision
  • find out how the NHS uses your data

Keeping your data secure

After you download the app, you will need to set up an NHS login and prove who you are. The app then securely connects to information from your GP surgery.

If your device supports fingerprint detection or facial recognition, you can use it to log in to the NHS App each time, instead of using a password and security code.

Follow the link below for guidance on how to download the App:


Like many businesses across the UK, we are closely monitoring the Coronavirus (COVID-19) outbreak and following the advice provided by UK health authorities.

Follow the link on the right under further information named COVID-19 Coronavirus for further information.


Please call us for advice in the usual way; we are open for non COVID enquiries.  Although we may not see you in the practice we are happy to help via telephone or video link (you must have a smartphone).

We ask that you do not attend the surgery unless you are collecting medication or have been advised to do so by a receptionist or health care professional.  Patients must attend appointments on their own unless it is a child or vulnerable person (one carer can attend with them).

If you would like to book a video consultation with a GP then please let the receptionist know.  You will receive a link via text from the surgery prior to your appointment.



See a GP by video with LIVI

This practice now offers a video GP service – LIVI – to all our patients. To access the service simply download LIVI from the App store (iphone) or Google Play (Android), and sign up. You can get medical advice, prescriptions and referrals by video, with appointments available on the same day, even at weekends.  They link in directly with your medical records at the surgery.

Get the LIVI app here:

They are available evenings and weekends and on Christmas Day, Boxing Day and New Years Day.

We are delighted to be able to let you know that the patients of Quay Lane Surgery are currently able to use LIVI from 7am until 10pm at night and also at the weekend from 8am until 4pm. It's free to use and has both bookable and drop-in GP Video appointments available.

Please note that the LIVI GPs are not GPs from Quay Lane Surgery.

Quay Lane Surgery

Privacy Notice

What is a Privacy Notice?

A Privacy Notice (or ‘Fair Processing Notice’) is an explanation of what information the Practice collects on patients and how it is used. Being transparent and providing clear information to patients about how a Practice uses their personal data is an essential requirement of GDPR ( Data Protection Act 1998 ). 

This can be accessed by following the Policies link at the top left of the page.


Please note that all Prescriptions are taking 5-7 working days due to high demand and problems with deliveries from drug companies.   Please do not include weekends or bank holidays.


(Site updated 19/01/2022)
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