Noticeboard

Staff Shortages in the Dispensary - week beginning 4th July 2022

Due to staff shortages patients will need to wait longer for their prescription to be dispensed. We kindly ask that you give as much notice as possible when ordering your prescriptions before coming in to collect from our dispensary.

If your prescription is not ready and you require your medication urgently then you may be asked to take your prescription to a pharmacy to be dispensed.

Please be kind because our team are working really hard to process and dispense all of your requests, thank you.

Our dispensary is closed between 1pm - 3pm from Monday to Friday.

NHS Prescription Charges

The NHS prescription charge, in England, will increase to £9.35 per prescription item from 1st April 2021. The price of a three-month prepayment certificate (PPC) will become £30.25 (an increase of 60 pence) and a 12-month PPC will be £108.10 (an increase of £2.20)

Patients who fail to cancel their appointment or do not turn up for their appointment has a detrimental affect on waiting times. Please remember to let the staff know if you no longer need your appointment so that they can offer than time to another patient.

We are receiving a lot of enquiries to join our Practice from patients living out of our practice area. To save disappointment please use our postcode checker which is located in the New Patient section of our website, this will clearly tell you whether you reside within our area. We do not take patients who are not in our area. If you wish to ring the surgery to enquire then please ring after 10:00am.

Appointments can be booked by telephone (calls may be recorded), on-line or face to face. If you cannot attend your appointment then please let us know. Appointment text reminders are being used for those patients who provide a mobile number. If you do not wish to receive these reminders then please inform us.

Remove labelling prior to disposal of empty medicine bottles/boxes

Identity theft can have serious and lasting consequences for victims, so it is important for individuals to take proper steps to protect themselves wherever possible. By managing your personal information carefully and understanding its importance, you can reduce the likelihood of it impacting you.

Remove all personal and surgery labelling from medicines packets and bottles prior to disposal
Shred or destroy your personal information
Help the environment by recycling your bottles and cardboard packets

Welcome to the Quay Lane Surgery Website

surgery Quay Lane doctors' surgery in St Germans provides the highest quality healthcare to patients in the Cornwall area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.

Visit us on Facebook

Quay Lane Surgery is part of the East Cornwall Primary Care Network which covers the Rame Peninsula, Looe, Liskeard and Saltash. The practices that make up our PCN are: Quay Lane Surgery, Port View Surgery, Saltash Health Centre, Old Bridge Surgery, The Rame Group, Oak Tree Surgery and Rosedean Surgery.

Download our practice booklet by following this link:

Practice Booklet

We are currently recruiting for a Diabetic/Respiratory Nurse see Job vacancies for further information (number 4 under further information)

E-Consult

This service is available to use Monday to Friday and will be closed/unavailable at the following times:

Weekday: Monday to Thursday - 8.30 pm to 6.30am

Weekend: Friday 8.30pm to Mon 6.30am

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Access to Services Survey (24/06/2022)

The practices in East Cornwall need to gauge opinion from patients about increasing access to our services. If you have a few minutes, please can you click on this link and complete the survey - https://www.surveymonkey.co.uk/r/GG7295R

Thank you, Quay Lane Surgery

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COVID WALK IN CLINICS (updated 08/06/2022)

Location	Time	June dates	July dates	August dates
Millpool Centre Looe, PL13 2AF	9.30am to 2.30pm	12^th and 26^th	10^th and 31^st	7^th and 21^st
Saltash Leisure Centre, PL12 6DJ	2.30pm to 6pm	8^th and 22^nd	6^th and 20^th	3^rd, 17^th and 31^st

This will be for anyone wanting a COVID vaccination and will cover anyone 5 years old upwards wanting first/second doses as well as boosters. The clinic will be available for walk-ins. No appointment needed!

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Hospital Waiting Lists

Anyone waiting for a hospital appointment, operation or treatment, can now access the NHS My Planned Care Patient Digital Platform [https://www.myplannedcare.nhs.uk/] which gives them direct access to the latest average wait time information for their trust, as well as helpful advice and support whilst they wait.Updated weekly, the site is easy-to-use and is ‘open-access’ so their carer, friends, relatives,and can NHS team can also access this information. We encourage people to look at this site where they may find the information they need before contacting their GP or hospital for an update about any elective procedures they are waiting for.As well as wait time information, the platform also includes helpful details about how to manage pain, mental health, keeping healthy and accessing financial help and other local support whilst they wait. It can also help people to prepare for their appointment/operation, including how to make a plan for their care and treatment alongside their healthcare professional.

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ARE YOU ON HOLIDAY IN CORNWALL?

If you are visiting #Cornwall and you or a family member need advice from a doctor, contact your own GP practice by phone or via their website.

If you need urgent advice out of hours, please contact NHS 111. Visit 111.nhs.uk or call 111.

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COVID Vaccination Status for Travelling

From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from:

the NHS App which you can download from app stores

It may take more than a week for your identity to be checked and verified so you can use this service.

If you cannot access this online service, and you have had 2 vaccines, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel abroad in the near future and have had your second dose more than 5 working days ago. It may take 7 working days for the letter to arrive.

This practice is not able to provide you with a letter that shows your COVID-19 vaccination status.

When you're planning your travel, check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is time to get proof of your vaccination status before you leave.

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NHS App

The NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet. The NHS App is available now on iOS and Android. To use it you must be aged 13 and over and registered with a GP surgery in England.

Use the NHS App to:

share your COVID-19 status
get advice about coronavirus
order repeat prescriptions
get health advice

You don’t need to be registered for online access at your surgery to order medication or view your COVID-19 vaccination status.

If you are registered with Patient Access at Quay Lane Surgery then you can also access the following functions via the App:

book appointments
view your health record
register your organ donation decision
find out how the NHS uses your data

Keeping your data secure

After you download the app, you will need to set up an NHS login and prove who you are. The app then securely connects to information from your GP surgery.

If your device supports fingerprint detection or facial recognition, you can use it to log in to the NHS App each time, instead of using a password and security code.

Follow the link below for guidance on how to download the App:

https://digital.nhs.uk/services/nhs-login/nhs-login-for-health-and-care/getting-patients-started-with-nhs-login

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Like many businesses across the UK, we are closely monitoring the Coronavirus (COVID-19) outbreak and following the advice provided by UK health authorities.

Follow the link on the right under further information named COVID-19 Coronavirus for further information.

See a GP by video with LIVI

This practice now offers a video GP service – LIVI – to all our patients. To access the service simply download LIVI from the App store (iphone) or Google Play (Android), and sign up. You can get medical advice, prescriptions and referrals by video, with appointments available on the same day, even at weekends. They link in directly with your medical records at the surgery.

Get the LIVI app here: https://bit.ly/2KySedD

They are available evenings and weekends and on Christmas Day, Boxing Day and New Years Day.

We are delighted to be able to let you know that the patients of Quay Lane Surgery are currently able to use LIVI from 7am until 10pm at night and also at the weekend from 8am until 4pm. It's free to use and has both bookable and drop-in GP Video appointments available.

Please note that the LIVI GPs are not GPs from Quay Lane Surgery.

Quay Lane Surgery

Privacy Notice

What is a Privacy Notice?

A Privacy Notice (or ‘Fair Processing Notice’) is an explanation of what information the Practice collects on patients and how it is used. Being transparent and providing clear information to patients about how a Practice uses their personal data is an essential requirement of GDPR ( Data Protection Act 1998 ).

This can be accessed by following the Policies link at the top left of the page.

Please note that all incoming and outgoing calls from Quay Lane Surgery are recorded for training and monitoring purposes.

PRESCRIPTIONS

Please note that all Prescriptions are taking 5-7 working days due to high demand and problems with deliveries from drug companies. Please do not include weekends or bank holidays.

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(Site updated 06/07/2022)